The Customer Service (CS) System of Meng Niu Group adopts the prevailing calling center system currently used by the enterprises, which mainly consist of two parts—the Platform of Phonetic Calling Center and the Management System of CS Center. The Platform of Phonetic Calling Center provides various phonetic services including the phonetic automatic reply, the intellectual telephone distribution/lining, the automatic search, the answering and transferring of the telephones and the three parties' communication etc. It is the treatment platform of the CS Management Center; while the Management System of CS Center provides the integral support and management for the service.
The Usage Process of the honetic Platform
The Consulting and Complaint Hot Line of Meng Niu is “ 800-805 -3333” , which provides 24 hours automatic phonetic service. The manual service starts from 8:00 am to 22:00 pm while the automatic phonetic service covers 22:00 pm to 8:00 am the next day.
Entering the system of the Consulting and Complaint Hot Line of Meng Niu, you can select the related services according to the phonetic indication.