The Customer Service (CS) System of Meng Niu Group adopts the prevailing calling center system currently used by the enterprises, which mainly consist of two parts—the Platform of Phonetic Calling Center and the Management System of CS Center. The Platform of Phonetic Calling Center provides various phonetic services including the phonetic automatic reply, the intellectual telephone distribution/lining, the automatic search, the answering and transferring of the telephones and the three parties' communication etc. It is the treatment platform of the CS Management Center; while the Management System of CS Center provides the integral support and management for the service.