You could choose and know about related consultation info through the menu at working time, or press key 0 for live person service. Our live person will handle your request by auto queuing (Please kindly wait when you get a busy line, and the system would offer you an auto switch.).

At the meanwhile, our live person service would tell you the staff number and make a record automatically. You might keep a record of the staff number for further service.

If you have problems that the operator is not able to offer the details, please switch the to the supervisor for a reply. In some special cases, you could also ask the operator to switch to the related responsible department to handle it (ps: The call is still free of charger after the switch.).

At rest time or when the live person service is busy, you could leave a massage to our system. The system would request you to offer the related info (You will need to offer us the details of the product, including the date of production, batch number, specification, as well as your name, address and contact info. We will reply your request at the earliest time. ). Our operator will contact you according to your message at the earliest time.

  In case you need to send us data or documents, you could choose the fax service according to the voice tip system. Our related department will contact you according to the info in the fax.

When the questions you consult contain words captions in our system info module, we could fax you the info (ps: Please make sure you are using a Fax or using the Fax number we offer.).

When you make a consultation another time, using the same number as the first time, your phone number would be found in our system automatically.

For the questions you consult, if the operator couldn’t make you satisfied, you might ask the operator to switch to related expert (ps: The call is still free of charger after the switch.).